COHORT ONE
AN INVITATION
Your best people know things no document will ever hold.
We're inviting ten health care organizations to capture it, at no cost and no obligation. Below is exactly what you'd walk away with. Choose what matters most.
No cost
Cohort members are design partners, not customers.
Four-week intial capture
Ending in a joint review. Continue by mutual agreement.
Minutes, not months
Short sessions scheduled for your experts' real work.
No patient data in scope
A design choice that keeps security review tractable.
8
SEATS REMAIN
Ten deliverables. Most first engagements choose two or three.
WHAT YOU WALK AWAY WITH
Every health system runs on a handful of experts everything routes through. RoleUp’s Clara interviews them the way the best mentor they ever had asked questions: anchored in real moments, minutes at a time, on their schedule. These are the things that come out.
Map the work
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The work as it actually happens, including everything the org chart and the process docs don't show.
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How the work actually happens
A real map of the role, top to bottom: the sequence, the handoffs, the dependencies and the steps that exist for reasons nobody wrote down.
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What breaks if they leave
The workaround inventory: every unofficial fix this person maintains, what each one is silently holding up, and what fails first when they're gone.
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What they do when the plan breaks
A record of how your expert handles the unexpected: the exceptions, the judgment calls under pressure and the recovery moves that never made the manual.
Capture the judgment
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The reasoning behind the decisions: what experienced people notice, weigh and rule out before anyone else sees a problem.
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What they see coming
The instincts and early warning signs experienced staff rely on: the cues that tell them something is off long before the numbers move.
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One high-stakes decision, taken apart
A detailed case study of a single consequential decision: what was known, what was weighed, what was rejected and why the call went the way it did.
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One event, precisely reconstructed
A precise, detailed account of one specific incident in your expert's own words: what happened, what they did and what they knew at each moment.
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How they sort the hard cases
The decision framework your expert actually uses to triage what comes at them, made explicit and teachable for the first time.
Make it teachable
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What your experts know, in a form the next person can actually learn from.
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A teaching tool your next hire can follow
A step-by-step onboarding guide built from how your expert actually thinks through the work, not how the policy says it should go.
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What good looks like here
Real examples of strong and weak work in your own context, so standards stop being abstract and start being recognizable.
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The story only they can tell
A recorded career history and institutional memory in their own words: how things got this way, what was tried before and what the organization forgot it knew.
WHAT SETS US APART
Integrity, creativity, and empathy shape the way we work. These aren't just words—they’re the foundation of everything we build. We believe in doing great work, building real relationships, and making it easy for you to get the results you’re looking for.
LET’S GET STARTED